You build.
We back you up.
Customer value agreements for power applications
We understand that as contractors, your time and resources can often be stretched thin. Customer Value Agreements (CVAs), including ESCs, make it easy to give your customers the support they need in no time at all. From maintenance to expert support, CVAs help you stay focused on winning while we help you deliver value beyond the bid.
HASSLE-FREE
MAINTENANCE AND OWNERSHIP
Proactive maintenance and guaranteed component life help ensure your customer's power assets perform to factory standards, delivering consistent reliability and long-term value. It's a simple way to offer the support they need, so you're free to focus on the work that boosts your bottom line.
PEACE OF MIND
FROM ASSET HEALTH MANAGEMENT
Give your customers the confidence that their power will be ready to run with 24/7 remote monitoring and expert insights into their genset's performance. Real-time alerts help them act fast when key components need attention. That way, nothing slows them down.
SECURITY
OF EXPERT DEALER SUPPORT
Extended Service Coverage (ESC) helps you deliver more than just equipment—it gives your customers long-term protection from unexpected repair costs and keeps their operations moving without costly interruptions.
Your value.
Their success.
With CVAs, including ESCs, you can give your customers reliable support for both new and existing equipment, all without adding extra work or risk to your operations. From maintenance to expert guidance, CVAs help you stay focused on winning while we help you deliver value beyond the bid. Whether your customer has a CVA now or is looking to get one, with three customizable options, you can bring lasting protection, performance, and peace of mind to every job in no time at all.
| VALUE PROMISE | LEVEL 2 3+ YEARS Recommended | LEVEL 3 5+ YEARS Recommended | |
|---|---|---|---|
| Hassle-Free Maintenance and Ownership | Locked-in Costs Up Front | • | • |
| Genuine Cat® Parts Delivered at the Right Time, Right Place | • | • | |
| Cat Fluids | • | • | |
| Trained Dealer Labor | • | • | |
| Peace of Mind from Asset Health Management | Access to Asset Data via VisionLink™ | • | • |
| Fluid Health Management via S•O•SSM Services | • | • | |
| Inspections via Cat Inspect | Dealer Performed | Dealer Performed | |
| Extended Service Coverage (ESC) | • | • | |
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