Assistant Chief Engineer, Nicholas Stoliar, explains how El Camino Hospital reacted to a major equipment failure. With help from Peterson Power, he had a 300-ton chiller delivered in nine hours.
Mobile Service Diesel Technician
Peterson Trucks has a need for a Mobile Service Technician at our Eugene, OR location.
SUMMARY
Reporting to Shop Service Supervisor or Service Manager, performs quality repairs and maintenance on all Heavy Truck and Diesel Engines as specified in manufacturer designed procedures or accepted industry practices, primarily in the field for customer and/or sales, rental fleet equipment, and field service.
ESSENTIAL JOB FUNCTIONS
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.
- Maintain a safe working environment and observe all safety procedures, laws, policies, and rules.
- Work in a matter consistent with Contamination Control Guidelines.
- Communicate with internal and external customers in a manner that promotes a positive relationship.
- Perform a wide variety of repairs, maintenance, installations, replacements, preventative maintenance, and diagnostic tasks for various makes and models of on-highway truck engines and chassis in an efficient, timely, accurate, professional, and safe manner in accordance with all Company polices.
- Perform PM’s and inspections.
- Make emergency roadside repairs; at times after-hours; carry, monitor, and answer company issued cellphone for after hour service calls.
- Pre-delivery setup and installation on all makes and models of on-highway truck engines, trucks, and related equipment.
- Work with-in established flat rate and warranty time guidelines.
- Write service reports that accurately document activities.
- Prepare required documentation including work orders, parts lists, and timecards in an accurate and timely manner to enable other employees to do their job in a timely manner.
- Operate and maintain Field Service Truck in a professional, clean, and safe matter.
- Perform assigned tasks in a timely, accurate, and efficient manner.
- Follow manufacturer and company service guidelines and procedures to ensure quality work and to preserve and document component failure information for accurate failure analysis.
- Work overtime as needed within labor law guidelines.
- Regular attendance and timeliness is an essential function of the job.
- Works collaboratively in a team environment with a spirit of cooperation.
QUALIFICATIONS
Associate Degree in Diesel Technology or a closely related field; and two to three (2-3) years of diesel repair and maintenance experience in heavy trucks / fleet dealership or shop environment; or equivalent combination of education and experience. Knowledge on A/C system, brake system, emission systems, air systems and diagnostics / trouble shooting of diesel engines. Customer service skills a must. International manufacturer experience is preferred.
HD Repairman Field
Peterson Power Systems has an immediate need for an experienced HDR Field Technician based in Fortuna, CA.
SUMMARY
This position performs repairs to Marine Engines and Engine Power Generation equipment in the field as customer needs dictate.
ESSENTIAL JOB FUNCTIONS
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.
Maintain a safe working environment and observe all safety procedures, laws, policies, and rules.
Communicate with internal and external customers in a manner that promotes a positive relationship.
Work in a manner consistent with Contamination Control Guidelines.
Work overtime as needed within labor law guidelines.
Travel is required to meet customer service requirements including overnight stays, oversea and out of territory travel.
Be on call to respond to customer service needs during the evenings, weekends, and holidays.
Perform inspection on equipment as needed.
Attend scheduled technical training, and safety training. This training may be in person or online (virtual).
Perform the following service operations with occasional supervision:
Pre-delivery setup, installation, and start-up on all makes and models of Caterpillar engines, generators (primary in marine applications), and related products.
Level 1 and Level 2 generator system service.
Repair, replace or rebuild engines and related systems and components – Cat and Non-Cat products in Industrial, Marine, and EPG applications.
Assist electric power field technicians, as required.
Write service reports that accurately document activities.
Prepare required documentation including work orders, parts lists, and timecards in an accurate and timely manner to enable other employees to do their job in a timely manner.
Solicit information regarding opportunities for engine system sales and service and pass information to engine systems sales staff and engine PSSR in a timely manner.
Ensure assigned company vehicle maintains a clean professional appearance and is in proper working order.
Perform work and conduct yourself in a matter that is consistent with company goals, mission statement, and core values.
Perform assigned tasks in a timely, accurate, and efficient manner.
Follow manufacturer and company service guidelines and procedures to ensure quality work and to preserve and document component failure information for accurate failure analysis.
Other duties as may be assigned by the supervisor.
Maintains punctual, regular, and predictable attendance.
QUALIFICATIONS
Associates Degree from a fully accredited college or technical/vocational school in Diesel Technology or other closely related field; and a minimum of 5 years of directly related experience in power generation or engine service, preferably in a heavy industrial environment; or an equivalent combination of education and work experience. Must possess a valid Driver's License.
The pay rate for this position is: $41.02. We also offer a total compensation package in addition to base salary.
Field Lube Technician
Peterson has an immediate need for an experienced Field Lube Technician at our Hillsboro, OR location.
Job duties include the following:
- Troubleshoot and perform repairs on heavy equipment and components in the field.
- Perform preventative maintenance on heavy equipment including changing oil and filters, service greasing, and light mechanical work.
- Operate overhead cranes, hoists, power tools and other shop equipment in a safe manner.
- Complete service reports, time cards, and other related paperwork.
Qualifications
- Associate's degree (A. A.) or equivalent from two-year college or technical school; and three (3) to five (5) years related experience and/or training; or equivalent combination of education and experience.
- Previous experience in preventative maintenance and service repair of heavy equipment and components and shop work is preferred.
Sales Engineer
Peterson Power Systems has a need for an experienced Sales Engineer at our San Leandro, CA location.
SUMMARY
Reporting to Engine Sales Manager, the Sales Engineer provides review of technical documents and project requirements prior to quote and bid for new equipment sales of Caterpillar and Peterson supplied power generation products. Create initial configurations on complex projects to review with sales reps. Provide technical support and recommendations to our sales representatives.
ESSENTIAL JOB FUNCTIONS
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.
Review technical aspects of project bid documents to assure requirement are met and offer solutions to assure compliance.
Review project requirements and propose value added solutions when applicable.
In coordination sales representatives and estimators draft Customer Solution Quoter (CSQ) configuration to establish project cost on complex projects.
Work with sales representatives and estimators to communicate with engineers, contractors, and end user customers to answer application and installation questions.
Use Caterpillar Specsizer program to assist with project design and electrical load analysis.
Work with Caterpillar factory and other vendors to gather required information for quoting purposes.
Work in concert with Project Managers on assigned projects.
Bachelor of Science Degree from a fully accredited college in Electrical or Mechanical Engineering or other closely related field; and a minimum of three years of directly related experience in power generation or construction industry; or an equivalent combination of education and work experience.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid driver’s License with an acceptable driving record.
The pay range for this position is: $95,000.00 - $118,000.00 (Starting wage will depend on experience and education. We also offer a total compensation package in addition to base salary.)
Body Shop Technician
Peterson Trucks is hiring a Non-Journey Body Shop Technician at our Portland, OR location.
SUMMARY
The Technician – Non-Journey Body Shop will perform repairs on bodies and body parts of trucks, busses and other related vehicles according to repair manuals and industry standards, using hand tools and power tools.
ESSENTIAL JOB FUNCTIONS
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.
- Perform work as outlined on repair order with speed, quality and thoroughness.
- Advise Body Shop Supervisor or Manager if additional work is needed that is not on the estimate/repair order or if work outlined is not needed.
- Perform body and fender repairs on aluminum and steel cabs and perform fiberglass repairs on all makes and models.
- Perform welding, steel and aluminum, stick, wire feed, etc.
- Perform body and panel alignment.
- Prepare vehicle for painting process.
- Paint vehicles per paint manufacturer’s specifications, including priming and sealing.
- Secure needed parts from Parts Department in order to make necessary repairs by furnishing the proper vehicle information and repair order number. Use adequate, but not excessive, amounts of materials and supplies.
- Operate all equipment in body shop.
- Attend required technical schools and training sessions in order to increase and update professional knowledge when available.
- Maintain a safe working environment and observe all safety procedures, laws, policies and rules. Clean up work area and tools between job assignments.
- Communicate with internal and external customers in a manner that promotes a positive relationship.
- Operate company or personal vehicle as needed.
- Maintains punctual, regular, and predictable attendance.
- Report any missing or damaged tools to the Body Shop Manager.
- Ensure that the customer's vehicle is kept as clean as possible.
JOB SCOPE
This position serves in the capacity of the Technician – Non-Journey Body Shop. General discretion and judgment are exercised routinely in the execution of job duties. If errors in judgment or professional execution of responsibilities are made, the consequences to the Department can be significant.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, safely and in alignment with Peterson’s core values. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must maintain a tool inventory sufficient to perform assigned tasks.
- Must maintain an acceptable driving record.
- Must be able to wear a paint & dust respirator.
EDUCATION and/or EXPERIENCE
High school diploma or GED required, Vocational/Technical School preferred; and a minimum of three years of directly related experience working in all repairs to steel and aluminum cabs; or an equivalent combination of education and work experience.
Experience in painting process, fiber glass repair, aluminum and steel welding required. Experience in electrical and chassis preferred.
CERTIFICATES, LICENSES, REGISTRATIONS
Ability to obtain a Commercial Driver’s License (CDL) and DOT medical card.
Non-Journey Body Shop Technician
Peterson Trucks is hiring a Non-Journey Body Shop Technician at our Eugene, OR location.
SUMMARY
The Technician – Non-Journey Body Shop will perform repairs on bodies and body parts of trucks, busses and other related vehicles according to repair manuals and industry standards, using hand tools and power tools.
ESSENTIAL JOB FUNCTIONS
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.
- Perform work as outlined on repair order with speed, quality and thoroughness.
- Advise Body Shop Supervisor or Manager if additional work is needed that is not on the estimate/repair order or if work outlined is not needed.
- Perform body and fender repairs on aluminum and steel cabs and perform fiberglass repairs on all makes and models.
- Perform welding, steel and aluminum, stick, wire feed, etc.
- Perform body and panel alignment.
- Prepare vehicle for painting process.
- Paint vehicles per paint manufacturer’s specifications, including priming and sealing.
- Secure needed parts from Parts Department in order to make necessary repairs by furnishing the proper vehicle information and repair order number. Use adequate, but not excessive, amounts of materials and supplies.
- Operate all equipment in body shop.
- Attend required technical schools and training sessions in order to increase and update professional knowledge when available.
- Maintain a safe working environment and observe all safety procedures, laws, policies and rules. Clean up work area and tools between job assignments.
- Communicate with internal and external customers in a manner that promotes a positive relationship.
- Operate company or personal vehicle as needed.
- Maintains punctual, regular, and predictable attendance.
- Report any missing or damaged tools to the Body Shop Manager.
- Ensure that the customer's vehicle is kept as clean as possible.
QUALIFICATIONS
- High school diploma or GED
- Minimum of one year of Body Shop experience directly related in repairs to chassis, minor electrical, fiber glass, welding aluminum and steel and painting processes preferred; or an equivalent combination of education and work experience.
CERTIFICATES, LICENSES, REGISTRATIONS
Ability to obtain a Commercial Driver’s License (CDL) and DOT medical card.
Product Support Rebuild Specialist
Peterson Cat has a need for a Product Support Rebuild Specialist who can be based at any Peterson location.
SUMMARY
The Product Support Rebuild Specialist is responsible for profitably growing Peterson’s machine rebuild business through operational excellence to achieve Peterson’s strategic five-year product support growth goals. This position supports Peterson’s Earthmoving business unit in all aspects of machine rebuilds with two key responsibilities: First, the position acts as a subject matter expert and assist local service departments to enhance efficiency and profitability. Second, this position supports a dedicated team of Technicians and Parts Department employees and managers that focuses on rebuilding machines and components for customer and used equipment rebuilds.
Additionally, the Product Support Rebuild Specialist develops processes and procedures for the planning and execution of each rebuild work order, clearly defining the scope of each segment in detail with the necessary steps and parts. This position is involved in every rebuild taking place across all Peterson shops, overseeing rebuild operations with an estimated annual revenue of $20 million. The success of this role is evaluated on the overall growth and profitability of machine rebuilds.
ESSENTIAL JOB FUNCTIONS
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.
Work with the central quoting team to develop a standard job for each machine model in specific detail by segment, including defined labor times and the parts required to complete each task.
Assist with the job planning and oversee parts ordering and staging for machine rebuilds.
Help with scheduling each rebuild to ensure there is adequate capacity to get the job done within the customer’s timeline.
Act as a resource to assist Technicians when a task requires technical assistance to perform safely and productively.
Develop processes and procedures for the planning and execution of each rebuild work order, clearly defining the scope of each segment in detail with the necessary steps and parts; ensure the required parts are ordered in advance, staged, and delivered to the shop for just in time daily needs.
Facilitate weekly Monday morning meetings to check progress with the rebuild teams, ensuring the service managers and assigned parts personnel also attend.
Ensure weekly updates on machines in the process of being rebuilt are documented and sent to the customer.
Use software to track, measure, and schedule the rebuild process and journey for each machine
Build process maps for the Service Department to utilize
Assist in preparing marketing and sales materials related to Peterson’s rebuild services
Visit each rebuild shop in person monthly and host that week’s progress meeting.
Asist in organizing and hosting rebuild customers at the local shop to provide progress updates, with the frequency of the visits being dictated by the customer.
Perform a post-assessment with the rebuild team to recap the results of the job upon completion; determine if the machine was delivered on time and if the flat rate quoted to the customer was achieved
Support Product Support and Machine Sales Representatives on customer visits to present rebuild proposals.
Act as a liaison with CAT representatives to develop rebuild programs, training, and technical support specific to rebuilds as needed.
Register Certified Rebuilds in CAT’s system which includes warranty.
Assist local service departments to determine if any service tools are needed to support machine rebuilds to enhance efficiency and safety.
Ensure all stakeholders know the advantages of rebuilding Caterpillar equipment.
Work safely always; adhering to all applicable safety policies. Comply with all company policies, procedures, and standards.
Operate company or personal vehicle as needed.
Travel approximately 35% of the time throughout Peterson’s territory (including overnight travel) to accomplish job functions listed above as well as company events, professional development, and industry conferences.
QUALIFICATIONS
Associate degree from a fully accredited college in a related field; and a minimum of seven (7) years of directly related experience in service or parts operations, preferably in a heavy industrial environment with; or an equivalent combination of education and work experience.
CERTIFICATES, LICENCENSES, REGISTRATIONS
Maintain a valid driver’s license and a satisfactory driving record.
The annual pay for this position is dependent on location but at a minimum is $92,000.00. (Starting wage will depend on location, experience, and education. We also offer a total compensation package in addition to base salary.)
Product Support Sales Representative
Peterson Trucks has a need for an experienced Product Support Sales Representative based at our Santa Rosa, CA location.
SUMMARY
The Product Support Sales Representative (PSSR) promotes and sells company parts and service capabilities in an assigned territory. Working under occasional supervision, performs a variety of duties relevant to developing, promoting and selling Caterpillar parts and Company service capabilities. Communicates with all levels throughout the organization, and vendors and customers. Maintains close liaison with customers and works to develop new business.
ESSENTIAL JOB FUNCTIONS
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.
Generate and develop new business to meet specified business goals. Plan sales calls itinerary.
Make sales calls on existing and prospective customers in a professional manner. Maintains and nurtures new and existing customer relationships through frequent customer contact. Follow up on sales calls as needed to ensure completed job and customer satisfaction; intercede to solve problems and disputes.
Promote and sell parts and company service capabilities; inspect product; prepare and present sales proposal and service estimates; develop and present annual maintenance contracts.
Cooperate and communicate with sales, service and parts personnel; understand and communicate information regarding company products, services, and policies and procedures to new and existing customers.
Ensure that all required customer paperwork is complete, accurate, and submitted on time; manage and update customer equipment lists annually.
Possess and maintain thorough knowledge of product materials and literature to support promotional efforts. Participate in all available training.
Continually gather information on local competition and prevalent industry and business climate within the region; communicate information to management and others as needed.
Attend and participate in team strategic sales meetings.
Attend and participate in business/trade events that impact business unit.
Must be available for customer calls after hours and during weekends in emergency situations.
Generate and submit monthly reports as required.
Operate company or personal vehicle as needed.
OTHER JOB FUNCTIONS
Control cost and reduce expenses; contribute to and encourage the submission of cost improvements.
Maintain membership and participation in trade organizations pertinent to market and customer base.
Ensure assigned company vehicle maintains a clean professional appearance and is in proper working order.
Works collaboratively in a team environment with a spirit of cooperation.
Displays excellent communication skills including presentation, persuasion, and negotiation skills required in working with customers/ coworkers, including the ability to communicate effectively and remain calm and courteous under pressure.
Respectfully takes direction from supervisor/manager.
QUALIFICATIONS
Associates Degree from a fully accredited college; and a minimum of 3 years of directly related experience, preferably in trucking industry; or an equivalent combination of education and work experience. Must have a good working knowledge of the company product line, the territory it serves and relevant competition. Must possess and maintain a valid driver’s license with a clean driving record.
Product Support Sales Representative
Peterson Cat has a need for a Product Support Sales Representative (PSSR) who will be based at our Ukiah, CA location.
SUMMARY
The Product Support Sales Representative (PSSR) is responsible for a variety of duties relevant to developing, promoting and selling Peterson offered products and Company service capabilities including but not limited to Contract Service Agreements, maintenance and repair services, retrofit and upgrades to existing equipment. Maintains close liaison with existing customer base and actively pursues new business. Interface effectively at all levels with customers, vendors and Peterson personnel.
ESSENTIAL JOB FUNCTIONS
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.
Generates and develops new business to meet specified business goals. Plan the sales calls itinerary for assigned territory.
Makes sales calls on existing and prospective customers in a professional manner. Maintains and nurtures new and existing customer relationships through frequent customer contact. Follow up on sales calls as needed to ensure completed job and customer satisfaction; intercede to solve problems and disputes.
The PSSR must spend a minimum of 50% of the workweek making sales calls in territory.
Promote and sell Caterpillar parts and company service capabilities; inspect equipment; develop proposals and estimates; prepare and deliver quotations, develop and sell annual maintenance contracts.
Utilize CRM software; Follow up on sales calls as needed to ensure completed job and customer satisfaction; intercede to solve problems and disputes.
Cooperate and communicate with sales, service and parts personnel; understand and communicate information regarding company products, services, and policies and procedures to new and existing customers.
Keep current on customer equipment inventory and needs; keep current on new products and product changes and relevant company sales policies and procedures; seek out and submit cost improvements.
Ensure that all required customer paperwork is complete, accurate, and submitted on time.
Possesses and maintains thorough knowledge of product materials and literature to support promotional efforts.
Continually gather information on local competition and prevalent industry and business climate within the region; communicates information to management and others as needed.
Operate company or personal vehicle as needed.
QUALIFICATIONS
Associates Degree from a fully accredited college; and a minimum of three years of directly related sales experience, preferably in the heavy equipment, truck parts, or service business; or an equivalent combination of education and work experience.
CERTIFICATES, LICENSES, REGISTRATIONS
Must possess and maintain a valid driver’s license with an acceptable driving record.
The pay for this position is: $30,000.00. This job participates in a commission plan. We also offer a total compensation package in addition to base salary.